Technical Support
Our global support team is here to help you get the most from your Heritage Nanotech & Iron products.
Phone Support
Speak directly with a technical specialist.
1-800-HNI-TECH (1-800-464-8324)
Mon-Fri 7AM-7PM EST | 24/7 Emergency Line
Email Support
Send us your technical inquiry.
support@heritagenanoiron.com
Response within 4 business hours
Live Chat
Chat with a support engineer in real time.
Available on this page
Mon-Fri 8AM-6PM EST
Support Resources
Product Documentation
Installation guides, user manuals, and technical bulletins for all HNI products.
Software Downloads
Latest firmware, drivers, and software updates for NanoGrid IQ and other platforms.
Knowledge Base
Searchable database of troubleshooting guides, FAQs, and application notes.
Training & Certification
Online courses, hands-on workshops, and certification programs.
Warranty Information
Standard and extended warranty terms, registration, and claims.
Replacement Parts
Order replacement parts and accessories for your HNI equipment.
Critical Equipment Failure?
Our emergency response team is available around the clock. We maintain strategically located service depots and mobile response units to minimize downtime for critical systems.